Script for Interviewing Stakeholders
Description |
This is a guide for interviewing a stakeholders targeted by the Scope project. This script will be useful for formally interviewing different groups of people including students, business professionals, and subject matter experts, and will be very useful for gathering information about the needs and determining potential features of the software. |
Artifact |
Questions primarily target the following aspects of the user |
- User background
- User activity ( day-to-day activities )
- User needs
- Technical questions regarding notification problem analysis.
Our goal is to understand both how and why would people need notification software like our Scope. We want to know the things they do, the sorts of resources (both physical and human) they use. We also want to learn something about the individuals we talk to-their history, and especially their use of or reactions to technology.
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Questions about the general background of the interviewee |
- What kinds of computer applications do you use?
- How do you primarily use the computer?
- What day-to-day activities you are usually engaged in?
- Are you comfortable with the services that are provided to you by your software?
- Are you having troubles managing or synchronizing your activities, schedules, appointments, pending tasks and other notifications at the same time?
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Specific points that we want to know, which might help in analyzing user needs |
- How important is visual interface to you in any notification system software? Would text notification or graphical notification attract you more?
- Have you ever missed an important mail, appointment, to-do task, or important notification in your work schedule? If so, what was the reason behind it?
- If you have very short computer access time and have to check all your important tasks what would you usually prefer to check and do at that point of time?
- Are you able to manage all your tasks easily and systematically?
- Do you require your software to notify you of scheduled tasks or other information? If yes, what methods of notification would you have in mind?
- Do you current have or would you like notification software that would alert you about all of your emails, messages, pending tasks, news, and appointments, and most importantly, prioritize these tasks for you?
- When software notifies you of something, is it usually more useful to your productivity or detrimental? Give examples if possible.
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Specific things that we want to know, which would interest us in evaluating our product |
- Do you have problems facing too many alerts and notifications from different programs informing about your pending tasks?
- Are there any means by which you can set priorities to your tasks? If so, can you get notified according to the priority of your work?
- If not, would you be interested in getting a product that runs all the time, keeping you up to date with all your pending tasks according to your preferred priority?
- What technical aspects would you expect from such a notifying system (This question is for a subject matter expert and would greatly aid in determining features to include and how they should interact)
- Assume you were given a highly interactive, compact, easy to use, graphical notification system that monitors all of your tasks and alerts and set priorities for you, so that just by glancing at it you can decide what to do next. Would you be willing to change from your usual notifications systems and take time to learn this new software and use it?
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