Script for Subject Matter Expert Interview
| Description |
| While based on the stakeholder interview script, the questions asked of the subject matter expert are longer and more detailed. Since the SME is experienced in the field of our designed product, we can obtain more useful and directed information from him. |
| Artifact |
| Questions primarily target the following aspects of the user |
- User background
- User activity ( day-to-day activities )
- User needs
- Technical questions regarding notification problem analysis.
|
| Questions about the general background of the interviewee |
- What kinds of computer applications do you use?
- What day-to-day activities you are usually engaged in? For example, how many email accounts do you hold and how frequently you check them? What other type of work you deal with on your computer?
- Are you having troubles managing or synchronizing your activities, schedules, appointments, pending tasks and other notifications at the same time?
|
| Specific points which we want to know that might help in analyzing user needs |
- How important is the visual interface to you in any notification system software? (Rate on a scale from 1 to 10). Will text notification or graphical notification attract you more?
- Have you ever missed an important mail, appointment, to-do task, or important notification in your work schedule? If so, what was the reason behind it?
- Would you like your messages to be displayed as notifiers?
- Do you require any notification software for it ? If yes, what would be the best choice for you?
- Does that notifying system satisfy your needs? How well? (Rate on a scale from 1 to 10).
- Is the system able to set priorities for you for your pending tasks? If yes, explain how this is accomplished.
|
| Specific things which we want to know which would interest us in evaluating our product |
- Do you have problems facing too many alerts and notifications from different programs informing about your pending tasks?
- Are there any means by which you can set priorities to your tasks? If so, can you get notified according to the priority of your work?
- What technical aspects would you expect from such a notifying system
- If you were given such complete notification software would you change to it from your usual notifiers?
- When software notifies you of something, is it usually more useful to your productivity or detrimental? Give examples if possible.
|