Scope: Human-Computer Interaction Project
 by Andrew Jackson, Joey Jezioro, Abhijeet Jhala, Aaron Kaluszka
Problem Claims

Description
Our interview scripts and past experiences at Virginia Tech were a great help in creating these problem scenarios. These three scenarios reflect a wide variety of users that might benefit from the development of the Scope application. Each scenario reflects a different set of requirements that a user might have.

Artifact
Situation Feature Possible Pros (+) or Cons (-) of the Feature Scenarios
Using Audio Alerts
+ Requires no screen space
+ Many different types of alerts can be communicated
- Could interrupt a conversation or a phone call, or distract from studying
John Misses Class
Doug's Hectic Office Hours
Appointment Books / Address Books
+ Provides easy "at a glance" usage
+ Separates telephones, messages, and tasks in an easy to understand way
+ No maintenance of past entries required
- The user may not keep it up to date
- There are few ways to easily determine priority
Diana Misses a Meeting
John Misses Class
Having a calendar on the wall
+ Provides easy "at a glance" usage
+ Allows for easy personalization, with the large images, etc
- Needs to be replaced every year
- Its small boxes can't hold items longer than a word
- Needs to be kept up to date
Doug's Hectic Office Hours
Sticky Notes on the Monitor
+ Very fast from thought to reminder
+ Cheap and low-tech
+ Never breaks
- Too many notes can make it hard to keep track of what's important
- Can overwhelm and make one feel cluttered
- Requires frequent purging of old and outdated notes
Diana Misses a Meeting
Manually Sorting E-mail
+ Very fast from thought to reminder
+ Allows for the smartest possible sorting (human)
- Tedious and time-consuming
- But possible for mails to be lost in the shuffle
Diana Misses a Meeting